Why is there a difference between my statement and the amounts shown in Track & Trace Online?

Track & Trace Online shows what is currently in the pipeline and also provides detailed data for previous months. Because we continuously receive new data, the amounts shown in Track & Trace Online may differ from your final statement.

This can be caused by, for example:

• Track & Trace Online shows gross amounts; in your statement, approximately 9% in service costs is deducted.
• Corrections in our matching process. We link streams from a sound recording to the correct work in our database. Sometimes a new work is added, or a link is manually corrected. As a result, a track that was previously linked to your work may later be linked to a different work, or vice versa. This can change previously shown amounts.