Where can I get help if I have questions about payments or if I want to submit a claim?

If you have a question about payments of if you want to submit a claim, please contact the relevant department directly. This allows us to help you quickly. Below is a list of our departments. Please don’t wait too long to get in touch because you only have three months from the invoice date to submit your claims.

While we will answer your query as soon as possible, we do expect you to pay the invoice on time. If it does turn out that something is wrong with the invoice, then we’ll amend it as soon as possible. If this is not possible, we’ll look for another solution. You’ll receive our response within eight weeks at the latest.

Contact information for our departments:
Live events
[email protected]
023-7997801

Digital
[email protected]
023-7997858

Radio and television
[email protected]
023-7997999

In-house productions
[email protected]
023-7997828

Audiovisual productions
[email protected]
023-7997828

Buma collective schemes
[email protected]
023-7997999

Stemra central schemes
[email protected]
023-7997899

Service Centre Copyright and Neighbouring Rights
[email protected]
020-7009099