Where can I get help if I have questions or comments about payments?
If you have a question or comment about payment, please contact the relevant department directly. This allows us to help you quickly. Below is a list of our departments. Please don’t wait too long to get in touch because you only have three months from the invoice date to submit your comments.
While we will answer your query as soon as possible, we do expect you to pay the invoice on time. If it does turn out that something is wrong with the invoice, then we’ll amend it as soon as possible. If this is not possible, we’ll look for another solution. You’ll receive our response within eight weeks at the latest.
Contact information for our departments:
Radio and television
Buma collective schemes
Stemra central schemes
Service Centre Copyright and Neighbouring Rights